Question 1

What is non-emergency medical transportation?

Accepted Answer

Non emergency medical transportation (NEMT) is a specialized service for individuals who do not require immediate emergency care (like an ambulance) but need assistance getting to medical transportation services or transportation to medical appointments. It is ideal for seniors, people with disabilities, or anyone recovering from surgery who cannot drive themselves.

Question 2

How do I schedule medical transportation?

Accepted Answer

We have designed our scheduling process to be as simple as possible. You can request a ride by calling our office directly or using the request form on our website. We recommend booking as early as possible to ensure your preferred time slot is available. To make it seamless to schedule medical transportation, our team is always ready to help you secure reliable medical transportation for your next appointment.

Question 3

What kind of information do I need when requesting a ride?

Accepted Answer

To provide the most reliable medical transportation experience, please have the following details ready when you fill out the form:

Pickup Address: Where should we collect the passenger?
Appointment Location: The full address of the doctor’s office or facility.
Date and Time: When is the appointment scheduled?
Mobility Needs: Does the passenger use a wheelchair, walker, or require extra assistance?
Contact Information: The best way to reach you for confirmation.

Question 4

What qualifications do your drivers have?

Accepted Answer

Our drivers are professionals who are deeply committed to safety. Each driver is CPR and First Aid certified and has undergone specific training for wheelchair securement. They meet all state licensing requirements and are selected for their courteous, compassionate nature.

Question 5

Are your vehicles equipped for wheelchair transportation?

Accepted Answer

Yes. We understand that mobility needs vary, and our fleet includes vehicles equipped to safely transport individuals in wheelchairs. When you call to schedule medical transportation, please let us know if you or your loved one requires wheelchair access so we can dispatch the appropriate vehicle.

Question 6

How far in advance should I schedule a ride?

Accepted Answer

To guarantee reliable medical transportation at your desired time, we suggest scheduling your ride at least 24 to 48 hours in advance. However, we understand that urgent appointments arise, and we will do our best to accommodate short-notice requests whenever our schedule permits.

Question 7

What areas do you serve?

Accepted Answer

We provide NEMT throughout the following areas:

Franklin County
Delaware County
Pickaway County
Madison County
Fayette County
Fairfield County
Licking County

Question 8

Do you accept insurance?

Accepted Answer

We primarily operate on a private pay basis but do accept Medicaid and Medicaid Molina. Please note, we do NOT accept Medicaid Part B.

We recommend reaching out to your insurance provider to ask if they can cover the cost of using Allen and Green as your preferred transportation company.

Frequently Asked Questions About Medical